Frequently Asked Questions

No two cases are the same, with some requiring a little more effort than others.

For each work order, we take into account the service/s needed, the location & time frame, as well as any other minor details you might not have thought of.

Check out our full suite of Services to see how we can best serve you, and a guide to pricing.

Need something more bespoke? Feel free to call us at (650) 364 9612 & a member of the Swift team will be happy to chat about your unique situation.

Due to privacy reasons, Swift staff are unable to complete this for you. These changes also need to be performed by the account administrator, and only takes 3 easy steps:

• Log in to your Account, and in the top right corner, click "My Account".
• Select the "Payment Info" tab.
• Click on "edit" and make the changes.
• Don't forget to click Save when you're done!

Unsure who the adminstrator is? Give us a call & we'll happily update your details.

For all Court Services:

ROUTINE service is submitted within 3 business days

URGENT service is submitted by COB the follow business day

ON DEMAND is submitted same day (if received prior to cut-off*) or first thing the following business day.

For all Service of Process:

ROUTINE service is 1st attempt made within 3 business days

URGENT service is 1st attempt made by COB the follow business day

ON DEMAND 1st attempt made is same day (if received prior to cut-off*) or first thing the following business day.

*Cut-off's vary depending on service & location. Contact us for more information on your area.

This is commonly caused by your browser Pop-up Blocker. Check the below on how to allow for your browser:

For Chrome:

• At the top right, click "More" (the 3 dots), then click "Settings".
• Under "Privacy and security", click Site settings.
• Click Pop-ups and redirects.
• At the top, turn the setting to Allowed or Blocked.

For Safari:

• In the top left corner, click "SafarI" & select "Preferences".
• In the window, click on "Websites".
• Next to the Swift website, click the drop down and change the option to "Allow".
• Close the Preferences window & refresh the website.
• If you continue to have issues logging in, please contact us on (650) 364 9612 & we'll happily troubleshoot with you.

You can find detailed invoices in all of your closed work orders.

Simply log into your account, click on Closed, open a work order, then down the bottom of the Fee's tab you'll find the invoice for that work order.

Still have more questions? Contact our billing department at woj@proserver.com to answer all your questions.

Yes! We leave special Swift tags with all physical filings, so that once they're Filed, our Runners collect the Conformed copies and scan back to you.

All scanned documents are loaded against their original Work Order number, and are made available via automated email link and your portal login.

You can also request we leave a stamped self address envelope instead to mail directly back to you. Just let us know when you're placing your order.

No! We tasked our IT team to make it as user friendly and consistent as possible, no matter what type of work order you're requesting or the county it's for.

Once you place an order or two, you'll see just how easy it is!

Believer or not, we get this question a lot. So, we created a step by step guide to walk you through the process.

Just like anything new, it can seem overwhelming at first, but give it a try and you'll be surprised just how easy it is!

It's as easy as 1-2-3!

1. Create your account in 3 quick steps,
2. Click on Place Order from the menu bar, then
3. Sit back, while we do the work for you!

You can place your work order request 24X7/365, and we'll get to work on it as swiftly as we can!

Yes! It is a registered Process Server for the state of California.

We are also licensed Private Investigators & Notaries as well.

For Subpoena, We are also able to act as the Deposition Officer.